Tag Archives: Community interpreting

The Real Game Remains Human-Centred – On Every Field of Play.

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AI and Interpreting

FIFA is giving us a very public example of something we are all trying to understand right now: technology can track the game, analyze the game, support decisions, and generate new ways of seeing what happened. But it does not play the game. The game is still played by the players.

At the highest levels of sport, technology is everywhere: data, analytics, video review, player tracking, semi-automated offside technology, and AI-supported match analysis. These tools are powerful, and they are changing how the game is assessed, prepared for, and understood. But they do not replace the players. The game itself remains human. The skill belongs to the players. At the most fundamental level, what matters most is still human: focus, discipline, timing, trust, judgment, communication, and the ability to respond to what is happening in the moment.

The real work, the real game, and the real commitment remain human-centred.

Mobilizing the Real Benefits of AI

Communication is the primary function of an interpreter. It is not just the words that matter, but the interactive, evolving, interpersonal engagement between human beings expressing intent, motivation, needs, questions, uncertainty, and meaning; and then receiving and processing all of that in real time.

Interpreting in community settings, healthcare, justice, financial assistance, education, and other public service spaces, is more than moving words across languages. It is about the connection that happens in these spaces, and the efficiency and effectiveness of that connection.

AI is changing the way we work. And that is a good thing. It can support communication, improve coordination, assist with preparation, and help organizations think differently about access. But it does not replace the human responsibility at the centre of the work. AI can support the work. It can analyze the work. It can represent the work. But it is not the work.

The Human Work of Interpreting is Not Pattern Matching.

Interpreting is not simply the transfer of words. It requires judgment, ethics, context, cultural understanding, professional boundaries, and real people making real decisions in moments that matter. It is a form of intelligence that AI has not yet replicated.

AI functions through pattern recognition; interpreting requires thinking. It is a cognitive process that involves analyzing information, intention, context, meaning, and content in real time. Interpreting is not pattern-matching. It is human judgment in motion.

As Sangeet Paul Choudary writes in Reshuffle, AI’s “approach to reasoning, by predicting the next likely word from countless possibilities, is nothing like how humans use language” [1].

AI does not think in the human sense. It processes language by recognizing patterns, structures, and probabilities in large bodies of text. What makes contemporary AI powerful is not human understanding, but its ability to filter, rank, and foreground certain information as most relevant in each context. In that sense, AI does not simply respond to us; it also shapes what is brought forward for our attention. This is why human judgment remains essential: people must still ask what has been emphasized, what has been left out, and whether the response reflects meaning, intention, context, and consequence [2].

Interpreters Think. Think About That.

As we watch players perform with extraordinary focus and commitment, we are reminded that excellence is never only technical. It is human. The AI-generated replays on the screen are useful, but they are still only a representation of the game. They are not the game itself.

At The Interpreter’s Lab, we continue to believe in using new tools wisely, while keeping people at the centre of this very important work.

AI-assisted, yes.

Human-centred, always.
___________________________

[1] Sangeet Paul Choudary, Reshuffle: Who Wins When AI Restacks the Knowledge Economy (2025). p. 13

[2] Sangeet Paul Choudary, Reshuffle: Who Wins When AI Restacks the Knowledge Economy (2025)

Reference

Choudary, Sangeet Paul. Reshuffle: Who Wins When AI Restacks the Knowledge Economy. Sangeet Paul Choudary, 2025.

Interpreter Training Programs in Canada: From First Word to Full Career

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A Learning Home Base for Interpreters at Every Stage of Their Career

Interpreting is not a skill you learn once and carry forever. It’s a practice. It deepens with every encounter, every setting, every challenge that asks more of you than the last one did.

The question isn’t whether to keep growing. It’s where. 

The reality is that most interpreters are left to navigate this on their own. Entry into the field often comes through a single course, a short training, or no formal preparation at all, and from there the expectation is that experience will somehow close the gaps. Yet the system has not been designed to support that kind of progression. It remains fragmented, inconsistent, and often disconnected from what interpreters need once they are already working.

We built our programs around a simple belief: interpreters deserve a learning home, not a scattered collection of one-off courses, but a place where every stage of your professional journey has somewhere to go. That’s why we chose the name, The Interpreter’s Lab; to signal a constant learning and experimentation – a place where we can all connect, share and learn together.

Interpreters are at different stages in their learning and practice journey, and that looks different for everyone.

Start Your Career Here

If you’re just beginning, our foundational skills program, Interpreting in Community Settings, gives you the skills, the knowledge, the cohort, and the confidence to step into real work. Live classes, self-directed study components, practice with peers, student manuals and glossaries you’ll return to repeatedly, and a Certificate of Successful Completion that speaks to your qualifications and what you’ve earned. And that is recognized nation-wide. 

DISCOVER THE FOUNDATIONAL SKILLS TRAINING PROGRAM TO GET YOU STARTED

Advanced Interpreter Training: Medical, Mental Health, and Court Interpreting Settings

If you’re ready to specialize, our advanced training programs take you deeper into the settings that matter most: healthcare and medical interpreting, mental health and complex care, legal and court. These are intensive, short-course programs, serious, immersive learning for interpreters who want to build real skill and deliver with confidence.

DISCOVER ADVANCED PROGRAMS IN SPECIALIZED SETTINGS

A 360 wrap-around organization for interpreters who take their craft seriously.

If you want to sharpen a specific skill, right now, and efficiently, our intensive workshops are designed for exactly that. Workshops on medical terminology OR simultaneous interpreting. Targeted, practical, and immediately applicable.

Each year, we bring a different focus, or revisit what matters most, based on what you, the interpreter, need.

FOR A FULL LISTING OF UPCOMING SESSIONS, PROGRAMS AND WORKSHOPS – CHECKOUT OUR CALENDAR

Everything You Need to Grow as an Interpreter — In One Place

And if, between programs, you want to continue learning and advancing your skills and career, our professional development focussed Membership Program is a 360 wrap-around:

  • monthly speakers
  • subject-matter experts
  • significant discounts on all advanced courses
  • quarterly drop-in sessions
  • masterclass access
  • exam prep support
  • an exclusive community of peers

Everything that a freelance professional needs to build and grow their practice.

DISCOVER MEMBERSHIP AND PROFESSIONAL DEVELOPMENT AT TIL

The Interpreter’s Lab also offers coaching, mentorship and language and skills assessments; the full arc of professional development, not just the beginning of it.

We think about this often: what does an interpreter actually need to become the professional they’re capable of being? Not just training, but continuity. Not just knowledge, but community. Not just a credential, but a career.

That’s what we’re building here. We have a place for you, wherever you are in your journey.

See you at The Lab!

Interpreter Training Is Not Content Delivery

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Workshops, Techniques and the Hard Truth About Interpreter Training

There are tips and techniques.

There are workshops, webinars, and quick fixes.

And then there is training.

These things are not the same. Treating them as interchangeable has quietly undermined the interpreting profession for years.

Workshops have value. They raise awareness, introduce ideas, and support interpreters who already have a foundation. But they do not replace training.

Training is structured, cumulative, and grounded in standards. It is what moves someone from being bilingual to being appropriately qualified. That distinction matters, whether people realize it or not, especially in situations where the consequences are real and the impacts are lasting.

The Work Behind the Words

One of the most persistent myths in our field is that interpreting is simply “helping out” with language; that if you speak two languages and care enough, a few workshops will prepare you.

This belief is usually rooted in goodwill. Communities want access. Organizations are under pressure. People step in because someone must. But good intentions do not equal professional competence.

When interpreting is reduced to the act of speaking two languages, the work is treated as a simple transaction: words in, words out. But that framing oversimplifies the complex process of communicating across languages, cultures, and people. Interpreting involves constant decision-making within complex human and institutional contexts.

Interpreting requires far more than bilingual ability; it includes, among other important things, ethical judgment, role clarity, session management, discourse and register control, memory, and research skills.

Those competencies don’t emerge accidentally. They are developed deliberately and progressively.

“Interpreting is not a transaction. It is a professional, decision-based practice.”

Learning About Interpreting vs. Learning to Be an Interpreter

This is where confusion often arises.

Workshops tend to focus on content:

  • What interpreters do
  • Common mistakes
  • Ethical scenarios
  • Practical tips

Training focuses on formation:

  • Exploring communication
  • Meaning and language
  • Professional identity
  • Scope of practice
  • Decision-making and critical thinking
  • Developing professional competencies and skills
  • Accountability to standards
  • Consistency across settings
  • Ethical awareness and dilemma resolution

A webinar can raise awareness. A workshop can spark insight. But neither prepares someone to interpret in public service settings such as social services, healthcare, law enforcement, or mental-health contexts, where the consequences are real.

“Training is not about shortcuts. It is about readiness.”

Where Asynchronous Learning Fits–and Where It Doesn’t

Asynchronous learning, self-paced learning that occurs without live, real-time interaction between instructors and learners, has a role in interpreter education. It can support foundational knowledge, introduce concepts, and allow learners to engage with theory, terminology, and ethical frameworks at their own pace.

What it cannot do, on its own, is develop skilled interpreting competence. Asynchronous learning can support training, but it cannot replace it.

Interpreting is a performative, decision-based practice. It requires real-time interaction, guided feedback, correction, and exposure to unpredictability. These elements cannot be meaningfully replicated through fully self-directed, asynchronous formats. Without structured interaction and feedback, learners may absorb information without developing judgment.

When asynchronous learning is positioned as a complete substitute for interpreter training, it creates the illusion of readiness without the conditions needed to develop it.

And while the growth of asynchronous and on-demand learning has made education more accessible, that accessibility is not the same as adequacy. When it comes to acquiring tangible interpreting competencies, asynchronous learning alone is not innovation. It is omission.

Why Standards Matter, Especially When No One Is Enforcing Them

In many jurisdictions, including Canada, interpreter training is uneven or unregulated. That vacuum allows almost anything to be labelled “training.”

This is precisely why standards matter. International frameworks such as ISO 13611:2024 Interpreting services — Community interpreting — Requirements and recommendations and ISO/TS 6253:2024 Requirements and recommendations for training programmes in community interpreting articulate what professional practice and interpreter education require: defined learning outcomes, qualified educators, structured programmes, assessment, and progression.

Even when training programs are short in duration, they are designed to build competence, not simply share tips and tricks. 

At The Interpreter’s Lab (TIL), our courses are built around these principles, not to be prescriptive, but to be responsible. Without standards, training becomes performative rather than transformative.

Real-World Training for a Real-World Landscape

Our courses may not be the longest, and that is intentional.

Our programmes are largely self-funded by participants, so accessibility matters. We design our courses to be focused and rigorous, without unnecessary length or cost. At the same time, we are responding to urgent workforce needs and systems that too often rely on “good enough” language support. Shorter does not mean lighter.

At a time when interpreter training programmes have been closing across Canada, we have remained relevant by staying current. Our programmes are intentionally designed to sit at the intersection of academia and industry; grounded in professional practice and informed by the real-world realities interpreters are navigating now, not an abstract or idealized version of the profession.

“Accessibility in education is important, but accessibility is not the same as adequacy.”

This includes engaging with current modes of practice, evolving technologies, and the practical skills interpreters need to sustain their work, such as finding assignments, negotiating contracts and fees, and adapting to new forms of service delivery.

Rather than treating these realities as peripheral, we embed them into training as part of professional formation, alongside ethical judgment, international standards, and reflective practice.

Our programmes are taught by experienced practitioners and educators who have spent years working in, advocating for, and shaping this field; they are designed to lay a strong professional foundation.

Training does not need to be endless to be rigorous. It needs to be coherent, intentional, and accountable; it must provide a solid foundation for ongoing professional development, guided by those who understand both the field and the work.

From “Bilingual Helper” to Professional Practitioner

Many bilingual individuals have been interpreting for years before encountering formal training. When they do, the realization can be uncomfortable: there is much more to this profession than they were ever told.

That moment is not failure. It is professional awakening. As the saying goes, you don’t know what you don’t know.

Proper training reframes the role. It moves interpreters away from instinct-driven decisions and blurred boundaries, and toward ethical clarity, professional confidence, and consistency.

Training Is a Beginning, Not a Badge

Completing a solid training programme does not make someone “finished.” It provides a foundation, one that supports specialization, mentorship, and continuing professional development.

That is how professions function.

Tips have their place. Workshops have value.

But training, real training, is what turns intention into competence.

And once that distinction is clear, it’s impossible to ignore.

References and Resources

ISO STANDARDS ISO 37/SC 5

ISO 13611:2024

ISO/TS 6253:2024

Claudio Fantinuoli:

  1. Panel: The Future of Interpreter Training: Challenges, AI, and the Path Forward https://www.claudiofantinuoli.org/2025/02/28/the-future-of-interpreter-training-challenges-ai-and-the-path-forward/
  2. What future for translation and interpreting training institutions? https://www.claudiofantinuoli.org/2025/01/25/what-future-for-translation-and-interpreting-training-institutions/

 

AI and Interpreting: What You Need to Know

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This year at The Interpreter’s Lab, we’ve been digging deeper into AI, just as many others in the interpreting field have.

Interpreting in community and public service settings, whether in education, healthcare, or law enforcement, is uniquely complex. It’s not only about managing dynamic, interpersonal communication but also about working across many languages and navigating truly localized knowledge. Accuracy matters profoundly when people’s health, safety, or liberty are on the line. That means community interpreters must approach AI with caution.

Still, when used wisely, these tools can serve a valuable purpose.

“AI is not here to replace interpreters – and won’t be for the foreseeable future.”

From note-taking apps to terminology management, there are countless AI tools that can support interpreters before and after assignments. But when it comes to community interpreting, things get more complicated. Unlike conference interpreters who may work with teams, booths, and on-site technology support, community interpreters often work alone. They are expected to respond in the moment with critical decision-making skills rooted in professional confidence and ethical understanding. Confidentiality and client privacy are central, meaning that pulling out a phone or laptop mid-session to run an AI tool usually isn’t an option.

This doesn’t mean AI is off the table. As we learned recently at the August session of The Interpreter’s Lab Speakers Series Professional Development with Evelyn Cervantes, there are creative and ethical ways to bring AI into your professional toolkit.

Practical Ways Interpreters Working in Community and Public Sector Services Can Use AI

  1. Pre-Session Preparation
    AI tools can help interpreters research terminology, generate practice scenarios, or organize glossaries before an assignment. Some tools even allow you to upload documents or background material (with privacy considerations in mind) to get a clear sense of key concepts.
  2. Post-Session Reflection
    After assignments, AI can support with debriefing and self-study. Summarization tools, for instance, can help you review notes and identify areas where additional terminology practice is needed. As any good interpreter knows, a reflective practice is a professional practice.
  3. Practice Management
    No matter how powerful the tool, the responsibility for managing and organizing your practice remains yours. AI can generate resources, but it won’t tell you how to structure your files, prioritize your workload, or balance your commitments. That’s where your professional judgment comes in.

What to Watch Out For:
AI isn’t perfect, and interpreters need to approach it critically:

  • Accuracy and Reliability: Just because AI provides a reference doesn’t mean it’s correct, or even real. Always verify.
  • Privacy Concerns: Free versions of tools may not protect your data. Be cautious about uploading sensitive materials, especially anything linked to client information.
  • Free vs. Paid Subscriptions: Paid tools often provide better security, features, and accuracy. But even then, due diligence is essential.

Why This Matters
AI is not here to replace interpreters – and won’t be for the foreseeable future.  Instead, it can complement our skills and make us more efficient, better prepared, and more reflective practitioners, if used wisely. In community interpreting, where confidentiality, ethics, and quick thinking are paramount, the key is knowing when and how to integrate these tools without compromising professional standards.

As AI continues to evolve, so too will the conversations about how interpreters can, and should, engage with it. At The Interpreter’s Lab, we believe that staying informed and critically reflective is part of what makes a strong professional community. That’s why our monthly Pro-D sessions don’t just introduce tools, but also create space to explore the ethical, practical, and real-world implications for community interpreters – technology is only as useful as the ethical framework we bring to it.

AI isn’t a replacement for professional skill, judgment, or standards, but it can be a supportive ally when approached wisely. We invite you to join us as we continue to explore these questions together.

Not yet a member of The Interpreter’s Lab?

Join today to access our monthly Pro-D sessions, practical tools, and supportive community of interpreters. Learn more here

 

Interpreting in Healthcare and Medical Settings

Interpreting in Healthcare & Medical Settings
Specialized Interpreter Training Program

Gain the specialized skills and knowledge you need to succeed as a medical interpreter.

Interpreting in healthcare settings is complex, demanding, and deeply impactful. This course prepares you to work confidently alongside general practitioners, nurses, surgeons, specialists, and other health professionals—both in-person and remotely.

  • Required for entry into our advanced Mental Health & Complex Settings program
  • Helps prepare for the CTTIC Medical Interpreter Certification Exam
  • Taught by expert Canadian Certified Medical Interpreters with 20+ years of experience

What to Expect:

  • Interactive role plays and case studies

  • Live discussions and simulation activities

  • Student manual, curated resources, and support

Prerequisite:
Completion of the Community Settings Foundational Training Program is required before enrolling.

REGISTER HERE OR BY SELECTING THE LINK ON THE LEFT

Have questions before you register? Sign up for a FREE INFORMATION SESSION. And get all your questions answered before you sign up. 

What’s in the Interpreter’s Toolbox?

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From Skills to Impact: How We Help Interpreters Build Meaningful Careers

At The Interpreter’s Lab, we design our courses with adults in mind – adults with busy schedules, other studies, family obligations, and those transitioning into or out of careers.

Our courses are short and intensive, yet they cover all the essential principles necessary for professional interpreter training. We emphasize blended learning, live sessions, passionate and experienced instructors, quizzes, robust final exams, and meaningful assignments. Our top priority is ensuring students understand both the importance and the responsibility of the interpreter role, particularly in public service and community settings. Interpreters engage directly with the real-life activities of others, which requires specific competencies to fulfill the role effectively. We also focus on self-awareness – helping students recognize areas where they might need improvement and providing tools and strategies to proactively enhance their professional skills.

We equip our students with tools both during the course and for their ongoing development. In fact, we explicitly tell them: “This is your toolbox – filled with the tools you need to do the job today and to do it even better tomorrow.”

A core component of our foundational course, Interpreting in Community Settings, is a practical research assignment called Researching the Landscape. This course teaches the fundamentals: the interpreter’s role, principles, ethics, competencies, skills, techniques, and public service protocols. The research assignment challenges students to identify where interpreters work by guiding them through a set of 15 questions designed to promote effective inquiry. They explore search engines, keywords, and online research methods while paying attention to the quality of their findings.

This is your toolbox – filled with the tools you need to do the job today and to do it even better tomorrow.

A comment I often hear from new students is: “I never realized what a far-reaching and professionally-defined occupation this is”. It’s true – interpreting plays a critical role in access, inclusion, and service efficiency, yet it remains almost invisible to the public. This lack of visibility stems partly from the fact that, in a multilingual society like Canada, bilingualism is often taken for granted. Many assume that speaking two languages equates to effective communication, message conversion, and a full understanding of how to respect the voices and intentions of speakers. The reality, however, is that interpreting is a highly specialized and often hidden profession.

Through the Researching the Landscape activity, students discover a wide range of places where interpreters work. Some findings hit the mark, while others miss – but the learning process is invaluable. They come to understand the concept of working through agencies, ex[;pre what a language service provider (LSP) is, and begin to grasp that pursuing a career in interpreting involves more than language skills. It requires contract negotiation, professional networking, organizational skills, and the mindset of a freelance professional.

This assignment is one of my personal favourites. After covering lessons on the interpreter’s role, comprehension, breaking down competencies, memory skills, note-taking, sight translation, ethics, and Standards of Practice, we arrive at the final session: the practical realities of working as an interpreter. This focus on professional preparedness sets our program apart. We don’t just teach skills – we empower our students to transform those skills and newfound confidence into real careers. We help them understand growth pathways, think beyond their immediate communities, and appreciate the broad scope and impact of interpreting.

Learn more about our programs: www.interpreterslab.org

Read what is covered in the Interpreting in Community Settings – A Foundational Program