Terms and Conditions

Programs and Courses Cancellation Policy

Shifting Pictures and The Interpreter’s Lab rely on accurate attendance counts to make important arrangements for our courses. If an attendee needs to withdraw from a course or seminar, they must inform us in writing via email to admin@interpreterslab.org no later than 10 business days prior to the first day of the scheduled session. Shifting Pictures will confirm the receipt of the cancellation within three business days.

For any cancellations that are made more than 10 business days prior to the start of the course or other training:

• A non-refundable administrative fee of $75 plus GST will be applied to Core Training courses.

• For the purposes of this Cancellation Policy, discounted Course Combos or Special Packages, are treated as one (1) course registration and as such, the Cancellation Policy applies to and references the start date of the first course of the Course Combo or Special Package as the “start of the course.”

• For special programs, seminars, and other short-term professional development sessions, an administrative fee equal to 10% of the regular registration rate will be applied.

Cancellation requests made between 3 and 10 days prior to the start of the course or other training will be charged a minimum of 50% of the original course fee plus GST. Course Combos or Special Packages are treated as one (1) course.

No refunds will be available for cancellations within 72 hours of the course.

Paid registrations are not transferable. Shifting Pictures Inc. reserves the right to cancel or reschedule any course for any reason, including cancelling a course that does not meet minimum registration requirements or cancelling a course due to inclement weather. In the event that Shifting Pictures Inc. cancels a course or portion of a course, paid registrants will be rescheduled to another course session date.

A registered student may request to transfer their attendance to future course sessions by applying in writing to admin@interpreterslab.org. All transfers must await approval of the Director.

All fees will be refunded via PayPal if within 180 days of purchase, otherwise refunds will be issued via cheque.

Contacting Us
If there are any questions regarding this privacy policy you may contact us.

Shifting Pictures Inc.
1424 Commercial Drive, PO Box 21628
Vancouver, British Columbia
Canada V5L 3X0